Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 15:33:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290483456 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553468902            07:28 PM, 07th Apr                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:29 PM, 07th Apr                     hi                    My problem is I want my shipment to be delivered in my address I cannot go to aramex branch to collect it           07:29 PM, 07th Apr                     hi                    I already contact aramex that I want  delivery           07:30 PM, 07th Apr                   Sohaib                   IS this your correct contact number : +966553468902           07:30 PM, 07th Apr                     hi                    Yes           07:30 PM, 07th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:30 PM, 07th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           07:31 PM, 07th Apr                     hi                    Thank you so much           07:31 PM, 07th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 07th Apr                     hi                    It’s ok but I want to be delivered in my address           07:31 PM, 07th Apr                     hi                    Thank un so much           07:32 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2369044