Subject: Note Added - [#5058133] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 13:08:48 +0000

Hi ,    Sankeerth N added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058133    Subject:  NEED ESCALATION   Requester: muthukamatchi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Ok Approved as an exceptional case for better customer service.</div>
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<div class="MsoNormal">Thanks and regards</div>
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<div class="MsoNormal">Sankeerth N</div>
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<div class="MsoNormal">Assistant Manager – Internal Audit</div>
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<div class="MsoNormal">Mobile +974 70411369 / +974 44289351</div>
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<div>From: Raju Nair &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 15, 2022 9:59 AM<br>
<b>To:</b> Sankeerth N &lt;[email-masked]&gt;; LPT2 Qatar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sooraj Sudevan &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;;
 Centrepoint &lt;[email-masked]&gt;; Sufyan Ahmed &lt;[email-masked]&gt;; Sunil Vathalur &lt;[email-masked]&gt;; Rajkishore Reddy &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Dear Sankeerth,</div>
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<div class="MsoNormal">As per below mail, we are sending 1 pcs with manual gate pass as replacement. Please review  below case and approve for manual movement.</div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Raju Nair</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Manager – Warehouse</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Mob :00 974 31548619.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Land Line – 44250692.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>………………………………………</span></div>
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<span style="color:black"><img width="168" height="48" style="width:1.75in;height:.5in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4Mzc2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zJwg4npV8xgdQKFpZgbI2v4WNs6NgFulduzMmfB3uUo" data-id="2044004883763"></span><span style="color:black">Doha, Qatar.</span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#1F497D'></span>
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<b>From:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 15, 2022 9:55 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Vathalur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">++<a id="OWAAMC51C107545B1477EBA0F2E59177FFBD4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raju Nair</span></a> - Need your approval to manually exchange the product via
 gate pass. It is approved from buyer.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<b>From:</b> Shubham Chintalwar <br>
<b>Sent:</b> Tuesday, November 15, 2022 9:45 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Vathalur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<a id="OWAAM5E94DBD55BEA42898B1FE97199733290" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rajkishore Reddy</span></a> – Need your approval to manually exchange the
 product via gate pass. It is approved from buyer.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 13, 2022 10:25 AM<br>
<b>To:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Vathalur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi <a id="OWAAM2CB515E4877B43618E1B328FF8FFD9C4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shubham</span></a>,</div>
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<div class="MsoNormal">As per customer, he can visit city center branch for exchange.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4Mzc2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zmCnCwZXZmRFfPPQKPkH5Uf7Z9xwjIN2LWcSP87Ecx8" data-id="2044004883765" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 10, 2022 12:08 PM<br>
<b>To:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sunil Vathalur &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi,</div>
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<a id="OWAAM586B1410628349B89C9C884019F7627B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a> – Kindly ask customer for nearest location for exchange</div>
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<a id="OWAAMF8E33D03B69D4D28964073AC46995EF7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sunil Vathalur</span></a> – Kindly make a gate pass and deliver the new product
 to suggested store &amp; collect the damage item and keep it under damage stock of CP E brands for RTV.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<b>From:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 10, 2022 10:56 AM<br>
<b>To:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Please go ahead.</div>
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<b>From:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 10, 2022 11:48 AM<br>
<b>To:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sufyan Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi Nitish,</div>
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<div class="MsoNormal">As sending courier of single piece to vendor in UAE &amp; taking it back again to qatar will be both time, cost &amp; resources consuming.</div>
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<div class="MsoNormal">Kindly approve to exchange the new product with defective one.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<b>From:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 10, 2022 9:49 AM<br>
<b>To:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ABADUR RAHMAN &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi Shubham,</div>
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<div class="MsoNormal">Please can you courier the watch on below address. The supplier is UAE based and we can get it fixed and returned back. Do share customer address as well in the courier box for return.</div>
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<div class="MsoNormal">If this option is not viable we can refund or exchange.</div>
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<div class="MsoNormal">YOUSAS ABDULRAHMAN HAFIZ</div>
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<div class="MsoNormal">(Omax Link Trading Co LLC)</div>
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<div class="MsoNormal">Warehouse No.1, Shed No. 1, Al Khabaisi Area</div>
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<div class="MsoNormal">Near Abu Hail Metro Station, Abu Hail</div>
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<div class="MsoNormal">Dubai UAE</div>
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<div class="MsoNormal">Contact Name: Syed Junaid</div>
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<div class="MsoNormal">Contact Number: +971 55 563 7664</div>
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<a id="OWAAM1BD62B65CFC54245AB4F6F7FB0CD53B0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ABADUR RAHMAN</span></a> FYI this is Omax watch from QTR.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nitish Pandey </div>
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<b>From:</b> Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, November 10, 2022 10:46 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">++<a id="OWAAM0FDFC9A9D9B54B1BAE5AB1043C47AF4F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish Pandey</span></a>
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<div class="MsoNormal">Hi Nitish,</div>
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<div class="MsoNormal">Can you share SOP for handling such issues under warranty claim.</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, November 10, 2022 9:41 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi <a id="OWAAMDE81957D8C634B5B80E098BA9D7D6D2D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket</span></a>
<a id="OWAAM0BFF3BDFC6714AFDA6F68B56E7CA25D3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shubham</span></a>,</div>
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<div class="MsoNormal">Assist with the below complaint.</div>
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<div class="MsoNormal">Order ID: 4685752275</div>
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<div class="MsoNormal">Item ID:  164568234 - - Omax Men Brown Strap Analog Watch - 00SX7003QQ08</div>
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<div class="MsoNormal">name: Muthumakachi S</div>
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<div class="MsoNormal">number: +97433037214</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg4Mzc2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zmCnCwZXZmRFfPPQKPkH5Uf7Z9xwjIN2LWcSP87Ecx8" data-id="2044004883765" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, November 6, 2022 3:55 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5058133] - NEED ESCALATION</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 27 Oct at 12:48 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement:  Item Warranty Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date:  Sep 10, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 4685752275</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item ID:  164568234 - - Omax Men Brown Strap Analog Watch - 00SX7003QQ08</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">name: Muthukamatchi S</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">number: +97433037214</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description:  The customer complained that the item not working anymore and the warranty is still valid he already visits the store but the store team wouldn't be able to help
 him with the same </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check and advise</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5058133:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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