Subject: Note Added - [#5001889] NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 11:50:48 +0000

Hi ,    Jaquiline Guzman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001889    Subject:  NEED ESCALATION   Requester: nazia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is for CP store, Dalma.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Jaquiline de Guzman</span></b></div>
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<span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDg3ODYwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mfpIGXYeGrtLSw1Nv6N4b-Ju7e69UsuMV1oTnq1uWN0" data-id="2044004878608"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
 Level-24 Landmark Tower, Dubai Marina, U.A.E <b>| P.O. Box 25030</b> </span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Board:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517 5500
<b>| </b></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Direct:</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517
</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>5402</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
<b>|</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Mobile:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>50<span style="color:black">-</span>7133203<span style="color:black">
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> Web:</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>www.babyshopstores.com</span></a></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 15 November 2022 3:15 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Jenny Chettiar &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMA58191E37F684000A951182FA8CA0B07" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jaquiline Guzman</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please check and update for the below C&amp;C issue ASAP.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 10, 2022 5:25 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMF71A77AB54914796BCB3F77AD9D628EA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jenny Chettiar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please assist ASAP for the below</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 27, 2022 2:16 PM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5001889] - NEED ESCALATION</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Dear Team<br>
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<strong><span style="font-family:-apple-system">The customer confirmed not reiving the order and it's already marked as collected he waiting for the refund as well Kindly check and advise</span></strong><b><br>
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Problem Statement: Cancellation Click &amp; Collect<br>
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Order Date: Sep 27, 2022<br>
Order ID: 9587976988<br>
Store Code: Babyshop21014<br>
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Issue Description: The customer requested cancellation and is still order Ready for pickup Kindly do the needful <br>
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Regards,<br>
CS Team Sohaib Ahmed</span></div>
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