Subject: Ticket Assigned - Conversation with Sally
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 07:12:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally Sally                    Hi           10:49 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:49 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Hello Sally , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:49 AM, 15th Nov                     Sally                    Just made order on homecenter app.           10:49 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Hi Sally , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:49 AM, 15th Nov                     Sally                    3           10:50 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:50 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:50 AM, 15th Nov                     Sally                    2           10:50 AM, 15th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:50 AM, 15th Nov                     Sally                    1           10:50 AM, 15th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:50 AM, 15th Nov                     Sally                    [email-masked]           10:50 AM, 15th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:50 AM, 15th Nov                   Sohaib                   Hi Sally ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:50 AM, 15th Nov                     Sally                    Hi. I placed order when I chose home delivery below it said free home delivery but then after when I was paying I noticed a very expensive aed18 shipping charge added           10:51 AM, 15th Nov                     Sally                    Sohail can you help me either cancel order and I'll redo with click collect           10:51 AM, 15th Nov                     Sally                    Or please cancel home delivery and I'll pick from mall emirates or ibn battuta           10:51 AM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:52 AM, 15th Nov                     Sally                    Much appreciated           10:52 AM, 15th Nov                   Sohaib                   We can see that the order still not been confirmed However the delivery costs will depending on the location and the item type as well However this information will appear in the page of the payment before confirming your order           10:56 AM, 15th Nov                     Sally                    It was written free and then on next page it was added           10:57 AM, 15th Nov                     Sally                    Anyway can you cancel it           10:57 AM, 15th Nov                     Sally                    I'll redo order click and collect           10:57 AM, 15th Nov                   Sohaib                   Kindly note that the order will be canceled automatically by system within few hours now           10:58 AM, 15th Nov                     Sally                    Great           10:59 AM, 15th Nov                     Sally                    So I can place new order now           10:59 AM, 15th Nov                     Sally                    ?           10:59 AM, 15th Nov                     Sally                             11:01 AM, 15th Nov                     Sally                    Won't let me redo a new order           11:01 AM, 15th Nov                     Sally                    It is locked in as such with shipping charges           11:01 AM, 15th Nov                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:03 AM, 15th Nov                   Sohaib                   Is there anything else I can help you with?           11:05 AM, 15th Nov                     Sally                    Ok           11:05 AM, 15th Nov                     Sally                    Can you please confirm if I now have one order for cats lunchbox with homecenter. Click collect           11:06 AM, 15th Nov                     Sally                    And that I don't have a redundant order home delivery of same item?           11:06 AM, 15th Nov                   Sohaib                   We would advise you to get in touch with concern team via email : https://www.homecentre.com/ae/en/write-to-us           11:09 AM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269623