Subject: Ticket Assigned - Conversation with abdulsatar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 07:08:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulsatar abdulsatar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  abdulsatar Bot:  Hi abdulsatar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96566128243            10:56 AM, 15th Nov                   Sohaib                   Hi Abdulsatar ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:57 AM, 15th Nov                     abdulsatar                    Hi           10:58 AM, 15th Nov                     abdulsatar                    I ordered two items and it shows 0 delivery fees           10:58 AM, 15th Nov                     abdulsatar                    Then it charged me 2 kwd           10:58 AM, 15th Nov                     abdulsatar                    Why?           10:58 AM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:00 AM, 15th Nov                   Sohaib                   We can see that your order amount is KWD14.00 which is not applicable for free delivery           11:02 AM, 15th Nov                     abdulsatar                    Ya but in the application before the payment step it mentioned 0 for delivery fees           11:03 AM, 15th Nov                     abdulsatar                    I just got confused           11:04 AM, 15th Nov                   Sohaib                   Could you please share some snapshots from the order while placing so we can investigate further           11:04 AM, 15th Nov                     abdulsatar                    I didn't take screenshot unfortunately           11:05 AM, 15th Nov                     abdulsatar                    I think either i didn't check well or there was issue in the app this morning           11:06 AM, 15th Nov                     abdulsatar                    Thanks           11:07 AM, 15th Nov                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:08 AM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:08 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269596