Subject: Ticket Assigned - Conversation with Amani Atef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 06:36:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amani Atef Amani Atef                    Good morning  I would like to refund some items from my last order …. The refund through application is not working           10:18 AM, 15th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:18 AM, 15th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:19 AM, 15th Nov                     Amani Atef                    1           10:19 AM, 15th Nov                    Centrepoint KW whatsapp bot                    Hello Amani Atef , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:19 AM, 15th Nov                     Amani Atef                    3           10:19 AM, 15th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:19 AM, 15th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:19 AM, 15th Nov                     Amani Atef                    2           10:20 AM, 15th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:20 AM, 15th Nov                     Amani Atef                    1           10:20 AM, 15th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           10:20 AM, 15th Nov                     Amani Atef                    97206163 [email-masked]           10:20 AM, 15th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           10:20 AM, 15th Nov                     Amani Atef                    [email-masked]           10:21 AM, 15th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:21 AM, 15th Nov                   Sohaib                   Hi Amani ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:26 AM, 15th Nov                     Amani Atef                    Good morning  I would like to refund some items from my last order …. The refund through application is not working           10:29 AM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:30 AM, 15th Nov                   Sohaib                   163980659 - - Lee Cooper Women's Sneakers with Lace-Up Closure           10:31 AM, 15th Nov                     Amani Atef                    No           10:31 AM, 15th Nov                     Amani Atef                             10:31 AM, 15th Nov                     Amani Atef                    I am selecting reason but still giving a message           10:31 AM, 15th Nov                     Amani Atef                             10:32 AM, 15th Nov                   Sohaib                   Could you please share the name of the item as per in your order           10:33 AM, 15th Nov                     Amani Atef                    That I want to refund ?           10:33 AM, 15th Nov                     Amani Atef                    I just noticed that I shall enter the reason for each item           10:35 AM, 15th Nov                     Amani Atef                    Sorry for inconvenience           10:35 AM, 15th Nov                     Amani Atef                    It worked now           10:36 AM, 15th Nov                   Sohaib                   Is there anything else I can help you with?           10:36 AM, 15th Nov                     Amani Atef                    Thanks for your support           10:36 AM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 AM, 15th Nov                     Amani Atef                    ??           10:36 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269371