Subject: Ticket Assigned - Conversation with koshy jacob
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 05:35:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with koshy jacob koshy jacob                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  koshy jacob Bot:  Hi koshy jacob, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544170920            09:22 AM, 15th Nov                   Sohaib                   Hi Koshy  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:24 AM, 15th Nov                     koshy jacob                    Hi Shoaib           09:24 AM, 15th Nov                     koshy jacob                    I just want to know that the items i have returned is it accepted and the amount will be issued for refun?           09:25 AM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:26 AM, 15th Nov                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            09:27 AM, 15th Nov                   Sohaib                   Hi Koshy , I'm not getting a response from you. Are we still connected?           09:29 AM, 15th Nov                     koshy jacob                    Yes           09:29 AM, 15th Nov                   Sohaib                   We would like to inform you that we have processed the refund of the amount (AED 225.36) on (11-11-2022) and the amount you paid online will be refunded back to your original payment method within 7-14 working days. And also we have processed the amount of AED 5.6341 in your my credit wallet           09:31 AM, 15th Nov                   Sohaib                   Is there anything else I can help you with?           09:32 AM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269057