Subject: Ticket Assigned - Conversation with $r€£na
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 08:38:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with $r€£na $r€£na                    Hi           12:13 PM, 13th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:13 PM, 13th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:13 PM, 13th Nov                     $r€£na                    1           12:14 PM, 13th Nov                   MAX UAE whatsapp bot                    Hello $r€£na , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:14 PM, 13th Nov                     $r€£na                    2           12:14 PM, 13th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:14 PM, 13th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:14 PM, 13th Nov                     $r€£na                    2           12:14 PM, 13th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:14 PM, 13th Nov                     $r€£na                    1           12:15 PM, 13th Nov                   MAX UAE whatsapp bot                   Please enter your email address           12:15 PM, 13th Nov                     $r€£na                    [email-masked]           12:15 PM, 13th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:15 PM, 13th Nov                     $r€£na                    Hi           12:15 PM, 13th Nov                     $r€£na                    Hi           12:17 PM, 13th Nov                   Md                   Hi Sreena , My name is Mohamed. Thank you for contacting us. I will be happy to help you!           12:22 PM, 13th Nov                     $r€£na                    I want to return a order through the app           12:22 PM, 13th Nov                     $r€£na                    Even though it’s show delivered           12:23 PM, 13th Nov                     $r€£na                    Return item is not shown           12:23 PM, 13th Nov                     $r€£na                    It’s been 3 call I had already done with customer care not it’s slow           12:24 PM, 13th Nov                   Sohaib                   Hi $R€£Na ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:26 PM, 13th Nov                     $r€£na                    Could you please process my return for the order           12:27 PM, 13th Nov                     $r€£na                    9593179252           12:27 PM, 13th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:28 PM, 13th Nov                   Sohaib                   Please share the item name that you want to return it           12:28 PM, 13th Nov                     $r€£na                    Both the items           12:31 PM, 13th Nov                   Sohaib                   Please allow me a moment to check this for you.           12:32 PM, 13th Nov                   Sohaib                   We sincerely apologize for any inconvenience however, we have created a return request for you at this moment please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971554920602). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           12:34 PM, 13th Nov                   Sohaib                   Is there anything else I can help you with?           12:35 PM, 13th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5256058