Subject: Ticket Assigned - Conversation with Eby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 06:00:52 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eby Eby                    Hello           09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:46 AM, 13th Nov                     Eby                    Good morning           09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:46 AM, 13th Nov                     Eby                    1           09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello Eby , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:46 AM, 13th Nov                     Eby                    4           09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             09:46 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:46 AM, 13th Nov                     Eby                    2           09:47 AM, 13th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:47 AM, 13th Nov                     Eby                    1           09:47 AM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:47 AM, 13th Nov                     Eby                    [email-masked]           09:47 AM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:47 AM, 13th Nov                     Eby                    Thanks           09:47 AM, 13th Nov                   Sohaib                   Hi Eby ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:48 AM, 13th Nov                     Eby                    Hi Sohaib, how are you           09:48 AM, 13th Nov                     Eby                    Can I have a call back ?           09:48 AM, 13th Nov                   Sohaib                   Would you please do let us know some information about your inquiries also you can reach out to us via call number : +971-800-6927           09:50 AM, 13th Nov                     Eby                    I placed an order via mobile application and already paid , I selected the pick up from store option and selected mall of emirates as collection point           09:51 AM, 13th Nov                     Eby                    I wet there to collect my product but it was not ready there, then only I came to realize it will take time           09:51 AM, 13th Nov                     Eby                    So please advise when can I get the product because I’m flying India in two days           09:52 AM, 13th Nov                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           09:52 AM, 13th Nov                     Eby                    Also please advise if the collection point can be changed to Sahara center Sharjah instead of Mall of emirates           09:52 AM, 13th Nov                   Sohaib                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           09:53 AM, 13th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           09:53 AM, 13th Nov                     Eby                    Then I would like to cancel this           09:53 AM, 13th Nov                     Eby                    Because I want to take this to my home country in 2 days           09:54 AM, 13th Nov                     Eby                    Please assist           09:54 AM, 13th Nov                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            09:55 AM, 13th Nov                     Eby                    Order # 9595281934           09:56 AM, 13th Nov                   Sohaib                   As per the status, the order is already in transit to the store for collection on 13-11-2022 and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           09:58 AM, 13th Nov                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           09:58 AM, 13th Nov                     Eby                    Okay thanks           09:59 AM, 13th Nov                   Sohaib                   Is there anything else I can help you with?           09:59 AM, 13th Nov                     Eby                    No, thanks           10:00 AM, 13th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5255123