Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 10:17:16 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Sir,</div>
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As I went already in Hamdam store the product I received is different from the documented number thats why the sales rep called the customer service and advised me to send an email first because the store cannot do anything.</div>
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Regards,</div>
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Rose</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, 12 November 2022 5:58 pm<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5248141] - Re: Your products are on the way
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<div dir="ltr">Hi Rowz,,</div>
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<div dir="ltr">Thank you for your kind response </div>
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<div dir="ltr">You can return your Max Fashion product to any Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">- You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any (Max Fashion) store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max Fashion) store in the UAE.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have 14 days to do a return and a refund.<br>
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<b style="color:rgb(0,0,0); font-size:14.6667px"><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
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<div>Feel free to get in touch with us for further assistance.</div>
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Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5248141