Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 09:08:48 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="ltr">Dear Babyshop,<div><br></div>
<div>The name of the item I ordered is: <b style='font-family:"Helvetica Neue";font-size:13px'>Cambrass Solid 2-Piece Cot Bumper Set</b>
</div>
<div><b style='font-family:"Helvetica Neue";font-size:13px'>this is how it looks:</b></div>
<div><b style='font-family:"Helvetica Neue";font-size:13px'><br></b></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDY5OTQ1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.joueOqieGRNLWPbHialKqUcWKH_ight0cAAOMkiOezg" data-id="2044004699454" alt="Screen Shot 2022-11-12 at 12.04.24.png" width="472" height="132"><br>
</div>
<div><br></div>
<div>However you sent me this:</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDY5OTQ1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bXylurYbUuA433OZJmLJbgniEXG8o5zEAYJ1Aynilbc" data-id="2044004699455" alt="babyshop1.jpg" width="354" height="472"><br>
</div>
<div><br></div>
<div>Please refund or replace the missing item. Thank you.</div>
<div><br></div>
<div>Regards,</div>
<div>Olga</div>

</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">сб, 12 нояб. 2022 г. в 06:20, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5241842</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5241842<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Olga,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We request you to please specify the exact item name as in your order and for which item you have received the wrong item along with its price so we can further assist you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Babyshop </span>Support Team</div>
</div></div>
<div></div>
<div><br></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5241842