Subject: Ticket Assigned - Conversation with manu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 04:49:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manu manu                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  manu Bot:  Hi manu, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  503468281            08:37 AM, 12th Nov                     manu                    Ok           08:38 AM, 12th Nov                   Sohaib                   Hi Manu, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:39 AM, 12th Nov                     manu                    I need to change my store location           08:39 AM, 12th Nov                     manu                    Unfortunately I can’t be there in dalma mall           08:40 AM, 12th Nov                     manu                    Is it possible           08:40 AM, 12th Nov                   Sohaib                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           08:41 AM, 12th Nov                     manu                    Withi in 14 days           08:42 AM, 12th Nov                     manu                    I need to cancel it now           08:42 AM, 12th Nov                     manu                    Please support           08:42 AM, 12th Nov                     manu                    How can I cancel it now ??           08:42 AM, 12th Nov                   Sohaib                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           08:44 AM, 12th Nov                     manu                    Helo??           08:44 AM, 12th Nov                     manu                    If I can go there I can collect it na??           08:44 AM, 12th Nov                     manu                    At lease please change the store location please           08:44 AM, 12th Nov                   Sohaib                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           08:45 AM, 12th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           08:45 AM, 12th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5248612