Subject: Ticket Assigned - Conversation with Fajer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 04:18:35 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fajer Fajer                    hello           08:02 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:02 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:03 AM, 12th Nov                     Fajer                    1           08:03 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello Fajer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:03 AM, 12th Nov                     Fajer                    3           08:03 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:03 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 AM, 12th Nov                     Fajer                    2           08:03 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 AM, 12th Nov                     Fajer                    1           08:03 AM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 AM, 12th Nov                     Fajer                    [email-masked]           08:04 AM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 AM, 12th Nov                   Sohaib                   Hi Fajer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:07 AM, 12th Nov                     Fajer                    i canceled my order and waiting for my 205 refund           08:08 AM, 12th Nov                     Fajer                    i just wanna know how long will it take?           08:08 AM, 12th Nov                     Fajer                    cz I really need it           08:08 AM, 12th Nov                     Fajer                    now           08:08 AM, 12th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:08 AM, 12th Nov                   Sohaib                   Kindly note that the amount has not been captured from your account and has only been Authorized due to the cancellation process has been returned back to your account immediately from our end and it will take 7-14 days to appear in your account as per the concern back process           08:13 AM, 12th Nov                     Fajer                    but why 7-14 days           08:13 AM, 12th Nov                     Fajer                    that’s a lot           08:13 AM, 12th Nov                     Fajer                    i cant wait this long           08:14 AM, 12th Nov                   Sohaib                   Please note this process depends on your concerned bank you can confirm the same with your bank as well           08:15 AM, 12th Nov                     Fajer                    i don’t understand           08:15 AM, 12th Nov                   Sohaib                   The amount has already been processed succssefully from our end and it will take 7-14 days as per your concerned bank process to appear in your account           08:17 AM, 12th Nov                     Fajer                    ok           08:17 AM, 12th Nov                   Sohaib                   Is there anything else I can help you with?           08:17 AM, 12th Nov                     Fajer                    no           08:18 AM, 12th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5248572