Subject: Ticket Assigned - Conversation with ZM Shaikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 03:57:43 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ZM Shaikh ZM Shaikh                    hi           07:32 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:32 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello ZM Shaikh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:32 AM, 12th Nov                     ZM Shaikh                    3           07:32 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:32 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 AM, 12th Nov                     ZM Shaikh                    2           07:32 AM, 12th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 AM, 12th Nov                     ZM Shaikh                    1           07:33 AM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:33 AM, 12th Nov                     ZM Shaikh                    [email-masked]           07:33 AM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:33 AM, 12th Nov                     ZM Shaikh                    ? ok           07:33 AM, 12th Nov                   Sohaib                   Hi Shaikh ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:34 AM, 12th Nov                   Sohaib                   We can see that you're contacting us regarding your order: 9594954463           07:35 AM, 12th Nov                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           07:39 AM, 12th Nov                     ZM Shaikh                    yes           07:40 AM, 12th Nov                     ZM Shaikh                    no this order           07:40 AM, 12th Nov                     ZM Shaikh                    order no 9593449664           07:41 AM, 12th Nov                     ZM Shaikh                    I didn't get my refund amount           07:41 AM, 12th Nov                     ZM Shaikh                    yesterday I sent a mail           07:41 AM, 12th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:41 AM, 12th Nov                     ZM Shaikh                    Hello,  The day the man for return item came, the sales person, we returned 3 items, no person goes back without checking up on how many items and if all were returned. We can assure he took all 3 items, but not sure why he returned 2 only, you should surely check up with the person who came to pick up the items, this is really disappointing from the management's side, this is the first time we have gone through such kind of an issue and never before. We got refunded only for the 2 items, it were your people who must've misplaced the item and cause of which we didn't receive our refund for the 3rd item, please do check up with them and please do operate the refund for the missing item as well  Regards  Zuber Shaikh           07:42 AM, 12th Nov                     ZM Shaikh                    please check my mail ??           07:42 AM, 12th Nov                     ZM Shaikh                    we should've got 162 dh but we got only 89 dh back           07:44 AM, 12th Nov                   Sohaib                   Could you please share with us the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.           07:46 AM, 12th Nov                     ZM Shaikh                    ok I will check           07:48 AM, 12th Nov                     ZM Shaikh                             07:50 AM, 12th Nov                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:52 AM, 12th Nov                   Sohaib                   Is there anything else I can help you with?           07:55 AM, 12th Nov                     ZM Shaikh                    ok   Thank you           07:56 AM, 12th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:57 AM, 12th Nov                     ZM Shaikh                    No sir  Thanks ??           07:57 AM, 12th Nov                     ZM Shaikh                    you to           07:57 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5248551