Subject: Ticket Assigned - Conversation with rayyan al amiri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 03:15:38 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rayyan al amiri rayyan al amiri                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  rayyan al amiri Bot:  Hi rayyan al amiri, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0565000007            06:55 AM, 12th Nov                     rayyan al amiri                    When will u Refund me           06:56 AM, 12th Nov                     rayyan al amiri                    Or credit the amount in my shukran account           06:56 AM, 12th Nov                     rayyan al amiri                    I just want a smaller size           06:57 AM, 12th Nov                   Sohaib                   Hi Rayyan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:57 AM, 12th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:00 AM, 12th Nov                   Sohaib                   Could you please confirm if the item has been collected from your side           07:03 AM, 12th Nov                   Sohaib                   نحن نعتذر بصدق عن التأخير في معالجة عملية الإرجاع الخاصة بك، ونرجوا من فضلك إطلاعنا على رقم التتبع أو قسيمة الإرجاع التي سلمتها شركة الشحن لك في وقت استلام العناصر منك حتى نتمكن من التحقيق في هذا الأمر ومساعدتك على استرداد أموالك في أسرع وقت ممكن.           07:03 AM, 12th Nov                   Sohaib                   We are sorry please ignore the last message           07:04 AM, 12th Nov                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           07:07 AM, 12th Nov                     rayyan al amiri                    Well it doesn’t show if they collected it or no and I’m out not at home           07:07 AM, 12th Nov                     rayyan al amiri                    I requested the return 2 days ago           07:07 AM, 12th Nov                     rayyan al amiri                    I kept it with the housemaid           07:08 AM, 12th Nov                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971547341001). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           07:08 AM, 12th Nov                     rayyan al amiri                    Can u check in ur system if it’s been collected or no           07:08 AM, 12th Nov                     rayyan al amiri                    How come it doesn’t show in the tracking if it’s been collected or not ?           07:09 AM, 12th Nov                   Sohaib                   As per the information registered the items still have not been collected could you please confirm the same           07:11 AM, 12th Nov                   Sohaib                   Hi Rayyan, I'm not getting a response from you. Are we still connected?           07:13 AM, 12th Nov                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:15 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5248518