Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 11:21:54 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION anita vincent                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anita vincent, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anita vincent, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:59 PM, 11th Nov                   Sohaib                   Hi Anita  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:00 PM, 11th Nov                     anita vincent                    [email-masked]           03:01 PM, 11th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:01 PM, 11th Nov                     anita vincent                    hi my cr bal i not deducting the amt in the cart           03:01 PM, 11th Nov                     anita vincent                    online           03:02 PM, 11th Nov                     anita vincent                    sure           03:02 PM, 11th Nov                   Sohaib                   Have you completed your order           03:02 PM, 11th Nov                     anita vincent                    yes..the cart items           03:03 PM, 11th Nov                     anita vincent                    but if i chk out           03:03 PM, 11th Nov                     anita vincent                    it is not deducting frm my cr bal           03:04 PM, 11th Nov                   Sohaib                   Would you like to confirm the date of your order           03:04 PM, 11th Nov                     anita vincent                             03:05 PM, 11th Nov                     anita vincent                    i want to order the items in the cart           03:06 PM, 11th Nov                     anita vincent                    so can u chek           03:07 PM, 11th Nov                     anita vincent                    the option to pay frm my cr balis not showing too           03:07 PM, 11th Nov                   Sohaib                   We can see that there is no order placed and also we won't be able able to place the order or check the cart from our end Kindly place your order from your end and we will deliver that as per the time frame           03:08 PM, 11th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           03:09 PM, 11th Nov                     anita vincent                    if i place the order then i have to pay the order amount           03:09 PM, 11th Nov                     anita vincent                    but i wan to deduct it from my credit balance of 45 kd which i have           03:10 PM, 11th Nov                     anita vincent                    why its not adjusting from the credit amount           03:10 PM, 11th Nov                   Sohaib                   We would like to inform you that You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:11 PM, 11th Nov                     anita vincent                    when i initate to check out           03:11 PM, 11th Nov                   Sohaib                   Yout account [email-masked]           03:11 PM, 11th Nov                     anita vincent                    yes my credit option is not showing up           03:11 PM, 11th Nov                     anita vincent                    yes           03:12 PM, 11th Nov                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:12 PM, 11th Nov                     anita vincent                    did everything           03:12 PM, 11th Nov                     anita vincent                    this is the 2nd time iam complaining           03:13 PM, 11th Nov                   Sohaib                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access            03:13 PM, 11th Nov                     anita vincent                    after trying           03:13 PM, 11th Nov                     anita vincent                    Kuwait           03:13 PM, 11th Nov                     anita vincent                    phot i already sent           03:13 PM, 11th Nov                     anita vincent                             03:14 PM, 11th Nov                     anita vincent                    email u have           03:14 PM, 11th Nov                   Sohaib                   App Version/Browser Version & Android/iOS Version or Browser name           03:15 PM, 11th Nov                     anita vincent                    oh how to find the app version           03:15 PM, 11th Nov                   Sohaib                   Go through the setting and then through the application and click there you find the app details           03:16 PM, 11th Nov                     anita vincent                    9.24.2           03:18 PM, 11th Nov                   Sohaib                   We see that even after updating your application you are still facing this issue with the cart. We apologize for the inconvenience caused to you.  Please be assured as we have now escalated this issue to our technical team with the screenshot you provided and they are closely working on this to fix it for you.  Please allow us time to get this fixed for you           03:19 PM, 11th Nov                   Sohaib                   Is there anything else I can help you with?           03:20 PM, 11th Nov                     anita vincent                    no..thanku           03:20 PM, 11th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5245626