Subject: Ticket Assigned - Conversation with Mittu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 10:29:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mittu Mittu                    Hello I need to cancel a delivery that I placed           02:11 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:11 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:11 PM, 11th Nov                     Mittu                    1           02:11 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Hello Mittu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:12 PM, 11th Nov                     Mittu                    1           02:12 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:12 PM, 11th Nov                     Mittu                    9594907109           02:13 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             02:13 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:13 PM, 11th Nov                     Mittu                    2           02:13 PM, 11th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:13 PM, 11th Nov                     Mittu                    1           02:13 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:13 PM, 11th Nov                     Mittu                    [email-masked]           02:14 PM, 11th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:14 PM, 11th Nov                     Mittu                    Ok           02:14 PM, 11th Nov                     Mittu                    Please cancel my order           02:14 PM, 11th Nov                     Mittu                    I won't be there to pick it up           02:14 PM, 11th Nov                     Mittu                    Please contact me immediately           02:15 PM, 11th Nov                   Sohaib                   Hi Mittu ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:16 PM, 11th Nov                     Mittu                    Sohaib           02:16 PM, 11th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:16 PM, 11th Nov                     Mittu                    Please cancel my order I am leaving today and won't be able to pick up my order           02:16 PM, 11th Nov                     Mittu                    Are you there ?           02:19 PM, 11th Nov                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now to be delivered at the collection point. However, we would request you to not accept collect your order.  Also if you receive a call from the courier agent, we request you inform him to cancel the delivery.           02:19 PM, 11th Nov                     Mittu                    Will it come today ?           02:19 PM, 11th Nov                     Mittu                    When will it be delivered ?           02:19 PM, 11th Nov                   Sohaib                   Kindly note that your order has been scheduled for deliver to the collection point in 14-11-2022           02:21 PM, 11th Nov                     Mittu                    Ok then it's not possible to collect           02:21 PM, 11th Nov                     Mittu                    So I will tell the guy to cancel it if he calls?           02:22 PM, 11th Nov                   Sohaib                   Is there anything else I can help you with?           02:25 PM, 11th Nov                     Mittu                    Yes I need u to tell me what I must tell the person who calls me           02:25 PM, 11th Nov                   Sohaib                   Just refused to collect your order from the collection point and the order will be canceled within 7 days and will be returned back to our warehouse           02:26 PM, 11th Nov                     Mittu                    Ok thank you           02:27 PM, 11th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5245331