Subject: Ticket Assigned - Conversation with rududan murusidze
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 09:27:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rududan murusidze rududan murusidze                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rududan murusidze Bot:  Hi rududan murusidze, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8194952418 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566691576            01:12 PM, 11th Nov                   Sohaib                   Hi Rududan  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:13 PM, 11th Nov                     rududan murusidze                    Hi           01:13 PM, 11th Nov                     rududan murusidze                    I ordered today and yhe payment went through           01:14 PM, 11th Nov                     rududan murusidze                    From.yhe same card i always use with you           01:14 PM, 11th Nov                     rududan murusidze                    Amount was deducted from.my acvount           01:14 PM, 11th Nov                     rududan murusidze                    But I got a message thst the payment wasn't successful           01:14 PM, 11th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:15 PM, 11th Nov                     rududan murusidze                    Thank you for your order. Order 8194952427 for Calvin Klein Sheer Beauty Eau ... +5more item(s) for KWD  45.24 is confirmed. Expect delivery by 12-11-2022.           01:15 PM, 11th Nov                     rududan murusidze                    Sorry, Order 8194952418 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/F9gqahOxRub           01:16 PM, 11th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8194952418) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8194952427 ).           01:19 PM, 11th Nov                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:19 PM, 11th Nov                     rududan murusidze                    These are too different order numbers.So do I get           01:20 PM, 11th Nov                     rududan murusidze                    So do I get what I order?           01:20 PM, 11th Nov                     rududan murusidze                    The second one us successful right?           01:20 PM, 11th Nov                     rududan murusidze                    Ol thank you           01:22 PM, 11th Nov                   Sohaib                   Yes a new order was placed successfully which is: (8194952427 ).           01:24 PM, 11th Nov                   Sohaib                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:24 PM, 11th Nov                   Sohaib                   Is there anything else I can help you with?           01:24 PM, 11th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5245025