Subject: Ticket Assigned - Conversation with Faryal Kareem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 09:11:26 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faryal Kareem Faryal Kareem                    Hi           12:33 PM, 11th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:33 PM, 11th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:33 PM, 11th Nov                     Faryal Kareem                    1           12:33 PM, 11th Nov                   MAX UAE whatsapp bot                    Hello Faryal Kareem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:34 PM, 11th Nov                     Faryal Kareem                    I would like to raise an inquiry regarding my order amount           12:34 PM, 11th Nov                   MAX UAE whatsapp bot                    Hi Faryal Kareem , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:34 PM, 11th Nov                     Faryal Kareem                    5           12:34 PM, 11th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:34 PM, 11th Nov                   Sohaib                   Hi Faryal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:35 PM, 11th Nov                     Faryal Kareem                    Hi Mr. Sohaib           12:35 PM, 11th Nov                     Faryal Kareem                    I would like inquire about my recent order           12:35 PM, 11th Nov                     Faryal Kareem                    order # 9594941646           12:36 PM, 11th Nov                     Faryal Kareem                    The amount I paid is 244, but it's just totalling to 140           12:36 PM, 11th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 PM, 11th Nov                     Faryal Kareem                    Is there anyway to get the balance credited to max account or purchase more for the balance amount           12:37 PM, 11th Nov                   Sohaib                   We can see that youve placed your order with the total amount of AED244.20 as well and the total amount has already been showing while placing your order           12:42 PM, 11th Nov                     Faryal Kareem                    yes sir but when the prices of the 4 items are added, it does not total to 244           12:42 PM, 11th Nov                   Sohaib                   Would you please share some snapshot for the error           12:45 PM, 11th Nov                     Faryal Kareem                             12:46 PM, 11th Nov                     Faryal Kareem                             12:46 PM, 11th Nov                     Faryal Kareem                             12:46 PM, 11th Nov                   Sohaib                   We can see taht there is an error in the attachment provided However you can cancel your order and reorder again with the correct item you wish           12:50 PM, 11th Nov                     Faryal Kareem                    Some of the items are few in number, so I'm afraid I do that I won't be able to get them again           12:51 PM, 11th Nov                     Faryal Kareem                    Do you want me share another screenshot?           12:51 PM, 11th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:55 PM, 11th Nov                     Faryal Kareem                    alright           12:55 PM, 11th Nov                   Sohaib                   We can see that youve placed your order along with 7 item which is as per the below :           01:02 PM, 11th Nov                   Sohaib                   163506669 - - Solid Sweatshirt with Crew Neck and Long Sleeves           01:02 PM, 11th Nov                   Sohaib                   164411903 - - Textured Cardigan with Round Neck and Long Sleeves           01:02 PM, 11th Nov                   Sohaib                   164412014 - - Textured Sweater with High Neck and Long Sleeves           01:02 PM, 11th Nov                   Sohaib                   164412138 - - Cable-Knit Sweater with V-neck and Long Sleeves           01:02 PM, 11th Nov                   Sohaib                   163830094 - - Textured Cardigan with Hood and Long Sleeves           01:02 PM, 11th Nov                   Sohaib                   163852196 - - Minnie Mouse Textured Sweater with High Neck and Long Sleeves           01:03 PM, 11th Nov                   Sohaib                   163688908 - - Graphic Print Sweatshirt with Long Sleeves           01:03 PM, 11th Nov                     Faryal Kareem                    Is there anyway I can see the products as a list, like in the application           01:04 PM, 11th Nov                   Sohaib                   Youll recive the invoice as well via email while order been shipped           01:07 PM, 11th Nov                   Sohaib                   Is there anything else I can help you with?           01:09 PM, 11th Nov                     Faryal Kareem                    Alright sir, thank you           01:10 PM, 11th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5244946