Subject: New Reply Received - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 07:53:55 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">Hi Babyshop Team, <div dir="auto"><br></div>
<div dir="auto">Thank you forr assistance but there were 2 items missing in my order and have received the confirmation of the refund for 1 but the othere one shows, it's delivered,  whereas i have not received it. I have attached the picture for your reference.</div>
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<div dir="auto">Please do the needful.</div>
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<div dir="auto">Thanks and regards,</div>
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<div dir="auto">Shamsa </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 11 Nov 2022, 10:25 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shamsa,<br><br>Thank you for your patience.<br><br>We sincerely apologize for the delay in getting back to you however, we have processed the refund of the amount (AED 29.00) on (10-11-2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Babyshop </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044004626288'>IMG-20221111-WA0018.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5216134