Subject: Ticket Assigned - NEED ESCALATION status 2 order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 06:58:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION status 2 order kiruba                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kiruba Bot:  Hi kiruba, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Customer:  i received my order and still it s status is showing processing in my order history Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kiruba, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971558443407            10:45 AM, 11th Nov                   Sohaib                   Hi Kiruba ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:46 AM, 11th Nov                     kiruba                    yes sir...i have received my orders delivered in the mng..and i would like to return one of the packages           10:47 AM, 11th Nov                     kiruba                    as the order was duplicated           10:47 AM, 11th Nov                     kiruba                    but still my order status is in processing stage..while i have recieved my order in the mng           10:47 AM, 11th Nov                   Sohaib                   Could you please confirm the order number : 9594865224           10:47 AM, 11th Nov                     kiruba                    how can i initiate my return when my order status is not changed           10:48 AM, 11th Nov                     kiruba                    yes           10:48 AM, 11th Nov                     kiruba                    and anotehr one is 959842203           10:48 AM, 11th Nov                   Sohaib                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already delivered your order.           10:49 AM, 11th Nov                     kiruba                    9594842203           10:49 AM, 11th Nov                     kiruba                    this is the another order..both got delivered..i would like to return one..as it is exact same order got duplicated           10:49 AM, 11th Nov                     kiruba                    both order status is not updated and still showing processing           10:50 AM, 11th Nov                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:50 AM, 11th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           10:50 AM, 11th Nov                     kiruba                    are there any other way to return the products other than initiating online..           10:51 AM, 11th Nov                     kiruba                    if return is initiated online, how long would it take for the refund of the amount to the account           10:52 AM, 11th Nov                   Sohaib                   We are really sorry for that as the order status has still not been updated so the store ream also will not be able to accept the return But rest assured we will do our best to update the status very soon hence you can return via online or store as well           10:53 AM, 11th Nov                   Sohaib                   Team*           10:54 AM, 11th Nov                     kiruba                    can it be returned in any store nearby once the status is updated           10:54 AM, 11th Nov                   Sohaib                   Yes you would be able to do that as well via any store           10:55 AM, 11th Nov                   Sohaib                   You just need the order number and original invoice copy or via email           10:56 AM, 11th Nov                   Sohaib                   Is there anything else I can help you with?           10:56 AM, 11th Nov                     kiruba                    thank you...hope the online process will be smooth during the sale season..the order was also duplicated as v received the mail saying that our transaction didnt go through           10:56 AM, 11th Nov                     kiruba                    but it had placed twice           10:56 AM, 11th Nov                   Sohaib                   Rest assured with taht we will avoid such mistakes in the future           10:57 AM, 11th Nov                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire to that           10:57 AM, 11th Nov                     kiruba                    thanks for your reply           10:58 AM, 11th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:58 AM, 11th Nov                     kiruba                    have a nice day           10:58 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5244377