Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 07:58:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594352070 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Customer:  Please make it fast Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594350928 Bot:   Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971525513767            11:39 AM, 10th Nov                   Sohaib                   Hi  lijisusa ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:45 AM, 10th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:48 AM, 10th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:52 AM, 10th Nov                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:55 AM, 10th Nov                   Sohaib                   Is there anything else I can help you with?           11:57 AM, 10th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5238831