Subject: Ticket Assigned - Conversation with ✨
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 07:11:08 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✨ ✨                    Hye           11:01 AM, 10th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:01 AM, 10th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:01 AM, 10th Nov                     ✨                    1           11:01 AM, 10th Nov                   MAX UAE whatsapp bot                    Hello ✨ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:01 AM, 10th Nov                     ✨                    1           11:02 AM, 10th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:02 AM, 10th Nov                     ✨                    Sorry, Order 9594494541 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/lLftVOPsNub           11:02 AM, 10th Nov                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           11:02 AM, 10th Nov                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:02 AM, 10th Nov                     ✨                    1           11:02 AM, 10th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:02 AM, 10th Nov                     ✨                    9594494541           11:02 AM, 10th Nov                   MAX UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             11:02 AM, 10th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:02 AM, 10th Nov                     ✨                    2           11:03 AM, 10th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:03 AM, 10th Nov                     ✨                    1           11:03 AM, 10th Nov                   MAX UAE whatsapp bot                   Please enter your email address           11:03 AM, 10th Nov                     ✨                    [email-masked]           11:03 AM, 10th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:03 AM, 10th Nov                   Sohaib                   Hi Abdulsathar ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:04 AM, 10th Nov                     ✨                    Sorry, Order 9594494541 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/lLftVOPsNub           11:05 AM, 10th Nov                     ✨                    Payment didn't credit back           11:05 AM, 10th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 10th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9594494541) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9594494565).           11:09 AM, 10th Nov                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  You’ll receive an SMS and an email when your order is ready for collection.           11:09 AM, 10th Nov                   Sohaib                   Is there anything else I can help you with?           11:09 AM, 10th Nov                     ✨                    No, thank you           11:09 AM, 10th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5238533