Subject: Note Added - [#5058133] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 06:46:04 +0000

Hi ,    Shubham Chintalwar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058133    Subject:  NEED ESCALATION   Requester: muthukamatchi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAM0FDFC9A9D9B54B1BAE5AB1043C47AF4F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish Pandey</span></a>
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<div class="MsoNormal">Hi Nitish,</div>
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<div class="MsoNormal">Can you share SOP for handling such issues under warranty claim.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Shubham Chintalwar</div>
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<div class="MsoNormal">+974 77963576</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, November 10, 2022 9:41 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal">Hi <a id="OWAAMDE81957D8C634B5B80E098BA9D7D6D2D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shubham</span></a>,</div>
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<div class="MsoNormal">Assist with the below complaint.</div>
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<div class="MsoNormal">Order ID: 4685752275</div>
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<div class="MsoNormal">Item ID:  164568234 - - Omax Men Brown Strap Analog Watch - 00SX7003QQ08</div>
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<div class="MsoNormal">name: Muthumakachi S</div>
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<div class="MsoNormal">number: +97433037214</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDUzNTU5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YFG7CzR7amCCrA9aYTQLNu8lctSqccYbju0LTI3Ro5Q" data-id="2044004535599" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 6, 2022 3:55 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5058133] - NEED ESCALATION</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 27 Oct at 12:48 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement:  Item Warranty Issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date:  Sep 10, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 4685752275</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item ID:  164568234 - - Omax Men Brown Strap Analog Watch - 00SX7003QQ08</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">name: Muthukamatchi S</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">number: +97433037214</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description:  The customer complained that the item not working anymore and the warranty is still valid he already visits the store but the store team wouldn't be able to help
 him with the same </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check and advise</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5058133:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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