Subject: Ticket Assigned - Conversation with gail dc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 06:41:36 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gail dc gail dc                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  gail dc Bot:  Hi gail dc, what do you need help with? Customer:  ?Store Location Bot:    Looking for a Splash Fashions store near you? Just tap on the link below? and choose your city.   www.splashfashions.com/ae/en/storelocator   Happy shopping!?️   Customer:  Why everytime I check out the price change Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi gail dc, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi gail dc, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Splash Fashions store near you? Just tap on the link below? and choose your city.   www.splashfashions.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0526088091            10:10 AM, 10th Nov                   Sohaib                   Hi Gail  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:11 AM, 10th Nov                     gail dc                    Why everytime I checked out the prices changed           10:11 AM, 10th Nov                     gail dc                    its 13aed then when I check out it will be 18           10:11 AM, 10th Nov                   Sohaib                   Could you please share the link to the item so we can check from our end           10:12 AM, 10th Nov                     gail dc                    why like that this is my first time to check out but my experience not good. 13 then turns to 18           10:12 AM, 10th Nov                     gail dc                             10:12 AM, 10th Nov                     gail dc                             10:13 AM, 10th Nov                     gail dc                    I order 13 pcs of shirts but when I check out it turns 18           10:14 AM, 10th Nov                   Sohaib                   Kindly note the pic of the items shared is not clear to us to address the name of the item would you please share the link so we can check it as well           10:14 AM, 10th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           10:14 AM, 10th Nov                     gail dc                    wait ill send           10:15 AM, 10th Nov                     gail dc                    https://www.splashfashions.com/ae/en/p/9105848           10:17 AM, 10th Nov                     gail dc                    just now I check out its 13 then now turns to 18.. just now only.           10:17 AM, 10th Nov                     gail dc                    thats why I took a screenshot..           10:18 AM, 10th Nov                     gail dc                    As you saw when I go back to the women clothes it 13 but when I click and add to basket turns into 18 wy like that the price is not the same.           10:19 AM, 10th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           10:20 AM, 10th Nov                     gail dc                    please. thank you.           10:20 AM, 10th Nov                   Sohaib                   We have checked the item price Monopoly Print T-shirt with Crew Neck and Cap Sleeves its mentioned AED 18  as well for the same           10:22 AM, 10th Nov                   Sohaib                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           10:22 AM, 10th Nov                     gail dc                    No Im just asking why the price not the same even just now still like that.. you saw it 13 but once you add to basket turns to 18           10:24 AM, 10th Nov                     gail dc                    thats why I contacted you because I check out in 13dhs. then suddenly turns all in 18..           10:25 AM, 10th Nov                     gail dc                    even when you filter the price range for 13 only it will appear all the clothes that cost 13 only but once you add to the basket turns into 18.... did you get my point?           10:26 AM, 10th Nov                   Sohaib                   We sincerely apologize for any inconvenience caused to you            10:28 AM, 10th Nov                   Sohaib                   Kindly note that the actual price now is AED 18 however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           10:28 AM, 10th Nov                     gail dc                    https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/f1a2ce64d7735a43757dbef3d6d23a35218543c5/13a34b4e6174ecd7e0a10ba6225aeb455ddd949f/4984ced8c37cd365010016b747af29d1d22e8a26           10:29 AM, 10th Nov                     gail dc                    you see           10:32 AM, 10th Nov                   Sohaib                   please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it. then the original price will be showing as well           10:35 AM, 10th Nov                   Sohaib                   Is there anything else I can help you with?           10:38 AM, 10th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5238367