Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 07:26:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Why the bed has been canceled ??           11:09 AM, 09th Nov                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:11 AM, 09th Nov                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:12 AM, 09th Nov                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:13 AM, 09th Nov                     User                    ??           11:13 AM, 09th Nov                     User                             11:15 AM, 09th Nov                     User                    The bed is still available online           11:15 AM, 09th Nov                     User                    ??           11:16 AM, 09th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:17 AM, 09th Nov                     User                    ?????           11:18 AM, 09th Nov                   Sohaib                   164375182 - - Sergio Twin Hut Bed with Guard Rail - 90x190 cm           11:18 AM, 09th Nov                   Sohaib                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           11:22 AM, 09th Nov                   Sohaib                   This order is not canceled, during the quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for the same. You are still going to receive the remaining items.           11:22 AM, 09th Nov                   Sohaib                   We will not be happy either if you receive bad items in your order, this is the reason why these two items were canceled and you received a notification regarding the same items.  Our delivery partner will call you before delivering these items.           11:22 AM, 09th Nov                   Sohaib                   Is there anything else I can help you with?           11:23 AM, 09th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232850