Subject: Ticket Assigned - Conversation with Prakash Reddy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 07:09:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Prakash Reddy Prakash Reddy                    Hi           10:50 AM, 09th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:50 AM, 09th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:50 AM, 09th Nov                     Prakash Reddy                    1           10:50 AM, 09th Nov                   MAX UAE whatsapp bot                    Hello Prakash Reddy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:50 AM, 09th Nov                     Prakash Reddy                    1           10:50 AM, 09th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:50 AM, 09th Nov                     Prakash Reddy                    9594560721           10:51 AM, 09th Nov                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 10/11/2022    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            10:51 AM, 09th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:51 AM, 09th Nov                     Prakash Reddy                    2           10:53 AM, 09th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:53 AM, 09th Nov                     Prakash Reddy                    1           10:54 AM, 09th Nov                   MAX UAE whatsapp bot                   Please enter your email address           10:54 AM, 09th Nov                     Prakash Reddy                    [email-masked]           10:54 AM, 09th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:54 AM, 09th Nov                   Sohaib                   Hi Prakash ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:56 AM, 09th Nov                   Sohaib                   We can see that you're contacting us regarding your order :9594560721           10:58 AM, 09th Nov                   Sohaib                   Hi Prakash , I'm not getting a response from you. Are we still connected?           10:59 AM, 09th Nov                     Prakash Reddy                    Hi           10:59 AM, 09th Nov                     Prakash Reddy                    Good morning           10:59 AM, 09th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:02 AM, 09th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9594560695) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9594560721).               11:05 AM, 09th Nov                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:05 AM, 09th Nov                     Prakash Reddy                    Thank u           11:06 AM, 09th Nov                   Sohaib                   Is there anything else I can help you with?           11:07 AM, 09th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232747