Subject: Note Added - [#5216440] NEED ESCALATION wwd
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 08:19:21 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5216440    Subject:  NEED ESCALATION wwd   Requester: Zainab5_    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM79E5820A3716481796BF72D91A0EA874" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">Today 2 order booked for same item but already informed to my delivery team. Plz change the picture in website urgently.
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971559676310
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 8, 2022 12:07 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;[email-masked]&gt;; Varsha Govindan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ranjith Krishnan &lt;[email-masked]&gt;; Bsu Wh Nursery &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; BabyShop Support Team ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5216440] - NEED ESCALATION wwd</div>
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<div class="MsoNormal">++<a id="OWAAM7783C035BFC64719816F7F3A228B7EC9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varsha Govindan</span></a>,</div>
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<div class="MsoNormal">Please action as per below request.</div>
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<b>From:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 8 November 2022 12:02 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ranjith Krishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BabyShop Support Team (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5216440] - NEED ESCALATION wwd</div>
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<div class="MsoNormal">Hi <a id="OWAAME69CD645D68C40008C3622AAB050A8D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">Plz change the item picture in website because physically item available red color but by mistake yellow color put in web site.</div>
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<span style="background:yellow;mso-highlight:yellow">Available in online</span>:- yellow color</div>
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<div class="MsoNormal"><img width="534" height="554" style="width:5.5583in;height:5.775in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDM0NTAzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1XjE2oVPF8IK6OKL4_eTjFi5MsbeJwl6xJFL6mR5jmI" data-id="2044004345034"></div>
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<span style="background:yellow;mso-highlight:yellow">Available in warehouse location</span>:- red color</div>
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<div class="MsoNormal"><img width="486" height="782" style="width:5.0666in;height:8.1416in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDM0NTAzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B8h3mEeojU6mX0cmnsY7ZeBMwEZ-g8zDeMozDN0iA9g" data-id="2044004345036"></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971559676310
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971544764797</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 8, 2022 11:52 AM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ranjith Krishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5216440] - NEED ESCALATION wwd</div>
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<div class="MsoNormal">Hi Team ,</div>
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<div class="MsoNormal">We checked the stock it is actually red color . delivery team deliver wright product . its mistake by photoshoot .</div>
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<b><i><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#002060'>Thanks &amp; Regards</span></i></b><b><i><span style='font-size:8.0pt;font-family:"Ink Free";color:#002060'>….</span></i></b><b><i><span style="font-size:20.0pt;font-family:Wingdings;color:#002060">?</span></i></b><b><i><span style='font-size:8.0pt;font-family:"Ink Free";color:#002060'></span></i></b>
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<div class="MsoNormal"><b><i><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#002060'>Tauheed khan</span></i></b></div>
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<b><i><span style='font-family:"Verdana",sans-serif;color:#002060'>Nursery</span></i></b><i><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#000099'><br>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 6, 2022 2:20 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5216440] - NEED ESCALATION wwd</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement:  WWD <span style="color:black">wrong </span> ITEM​<br>
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Order Date:  Oct 30, 2022<br>
Order ID: 9592761824<br>
Item ID: 164776928 - - Giggles Tour Auto Fold Baby Stroller with Canopy<br>
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Issue Description: The customer emailed us informing us that she received the item but the item received is the wrong color, customer also provided us with a picture of the wrong item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Now the customer looking for the correct item as well</span></div>
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Regards,</span></div>
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