Subject: Ticket Assigned - Conversation with Kim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 08:07:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kim Kim                    Hi!           11:46 AM, 08th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:46 AM, 08th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:46 AM, 08th Nov                     Kim                    1           11:46 AM, 08th Nov                   MAX UAE whatsapp bot                    Hello Kim , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:46 AM, 08th Nov                     Kim                    2           11:46 AM, 08th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:46 AM, 08th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:46 AM, 08th Nov                     Kim                    2           11:48 AM, 08th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:48 AM, 08th Nov                     Kim                    1           11:48 AM, 08th Nov                   MAX UAE whatsapp bot                   Please enter your email address           11:48 AM, 08th Nov                     Kim                    [email-masked]           11:48 AM, 08th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:48 AM, 08th Nov                   Sohaib                   Hi Kim ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:52 AM, 08th Nov                     Kim                    Hi Sohaib           11:52 AM, 08th Nov                     Kim                    I would like to ask for your help in processing a return           11:52 AM, 08th Nov                     Kim                    In my account this is what I see. Can’t find the return option           11:53 AM, 08th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:54 AM, 08th Nov                   Sohaib                   164881508 - - Checked Blazer with Notch Lapel and Pockets           11:56 AM, 08th Nov                   Sohaib                   164779786 - - Solid Blazer with Notch Lapel and Button Closure           11:56 AM, 08th Nov                   Sohaib                   164929374 - - Animal Print Shirt with Long Sleeves and Button Closure           11:56 AM, 08th Nov                   Sohaib                   We sincerely apologize for any inconvenience however, we have created a return request for you at this moment please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971565414052). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:57 AM, 08th Nov                     Kim                    These two are the ones I want to return :)           11:57 AM, 08th Nov                   Sohaib                   Please allow me a moment to check this for you.           11:59 AM, 08th Nov                     Kim                    Sure           11:59 AM, 08th Nov                   Sohaib                   164902208 - - Ribbed Vest with Scoop Neck           12:00 PM, 08th Nov                   Sohaib                   164881508 - - Checked Blazer with Notch Lapel and Pockets           12:00 PM, 08th Nov                     Kim                    Yes           12:00 PM, 08th Nov                   Sohaib                   we have created a return request for you at this moment           12:02 PM, 08th Nov                   Sohaib                   Is there anything else I can help you with?           12:02 PM, 08th Nov                     Kim                    Got it. Thank you!           12:02 PM, 08th Nov                     Kim                    That’s all           12:02 PM, 08th Nov                     Kim                    After returning the items, what will be the process?           12:03 PM, 08th Nov                   Sohaib                   The refund will be initiated tho the  same as well           12:04 PM, 08th Nov                     Kim                    Alright thank you so much for your help, Sohaib           12:05 PM, 08th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5227113