Subject: Ticket Assigned - Conversation with Hira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 07:53:35 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hira Hira                    hi           11:36 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:36 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:36 AM, 08th Nov                     Hira                    1           11:36 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    Hello Hira , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:36 AM, 08th Nov                     Hira                    1           11:37 AM, 08th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:37 AM, 08th Nov                     Hira                    9594289884           11:37 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            11:37 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:37 AM, 08th Nov                     Hira                    2           11:37 AM, 08th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:37 AM, 08th Nov                     Hira                    1           11:37 AM, 08th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:37 AM, 08th Nov                     Hira                    [email-masked]           11:38 AM, 08th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:38 AM, 08th Nov                   Sohaib                   Hi Hira ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:40 AM, 08th Nov                     Hira                    Hi           11:40 AM, 08th Nov                     Hira                    i placed an order yesterday  9594289884           11:41 AM, 08th Nov                     Hira                    but today received a message with the article i ordred but with a different order number saying they cannot process my order           11:41 AM, 08th Nov                     Hira                    kindly clarify is my order cancelled ?so i can timely reorder           11:42 AM, 08th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9594283439) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9594289884).           11:42 AM, 08th Nov                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           11:42 AM, 08th Nov                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           11:43 AM, 08th Nov                     Hira                    but that order 9594283439 was not my order number           11:43 AM, 08th Nov                   Sohaib                   Kindly notes that a new order was placed successfully which is: (9594289884).           11:44 AM, 08th Nov                   Sohaib                   order number: (9594283439) was not placed successfully.           11:45 AM, 08th Nov                     Hira                    one more thing           11:45 AM, 08th Nov                     Hira                    i had around 1000 shukran points in my account but while ordering it went to zero and today again back to 1000           11:45 AM, 08th Nov                     Hira                    so i couldnt use them           11:45 AM, 08th Nov                     Hira                    can i cancel this order and place a new order using my shukran points?           11:47 AM, 08th Nov                   Sohaib                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. And your shukran point has been refunded as well           11:48 AM, 08th Nov                     Hira                    go that , but is there a way to cancel the current successful order and place a new order to consume shukra points?           11:49 AM, 08th Nov                   Sohaib                   As per the status, the order is already in transit to the store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           11:49 AM, 08th Nov                   Sohaib                   Is there anything else I can help you with?           11:52 AM, 08th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5227019