Subject: Ticket Assigned - Conversation with ameet kumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 06:22:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameet kumar ameet kumar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ameet kumar Bot:  Hi ameet kumar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Customer:  cutnor care Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ameet kumar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9593343558 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528579494            10:14 AM, 08th Nov                   Sohaib                   Hi Ameet ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:15 AM, 08th Nov                     ameet kumar                    9593343558           10:15 AM, 08th Nov                     ameet kumar                    what is update|?           10:15 AM, 08th Nov                     ameet kumar                    for this order           10:15 AM, 08th Nov                   Sohaib                   We can see that the item has been collected from your side successfully and has already been delivered to the warehouse           10:16 AM, 08th Nov                   Sohaib                   We would like to inform you that your product will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:17 AM, 08th Nov                   Sohaib                   Is there anything else I can help you with?           10:17 AM, 08th Nov                     ameet kumar                    We would like to inform you that your product will take us 2 - 3 business days from the time we receive           10:17 AM, 08th Nov                     ameet kumar                    this finished already           10:18 AM, 08th Nov                     ameet kumar                    on friday took from me           10:18 AM, 08th Nov                     ameet kumar                    now normally 5 days finished and 4 days working days finished           10:18 AM, 08th Nov                   Sohaib                   We can see that the item has been collected from your side on Nov 04 and delivered to our warehouse on Nov 5 However Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:20 AM, 08th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           10:21 AM, 08th Nov                     ameet kumar                    yes sure thanks           10:21 AM, 08th Nov                   Sohaib                   Is there anything else I can help you with?           10:21 AM, 08th Nov                     ameet kumar                    thanks           10:21 AM, 08th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:22 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5226579