Subject: Ticket Assigned - Conversation with hassan madeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 08:34:41 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan madeda hassan madeda                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hassan madeda Bot:  Hi hassan madeda, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4694163647 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Customer:  It show's it's already been paid and money from my side is also deducted Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hassan madeda, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477183775            12:16 PM, 07th Nov                     hassan madeda                    Sure?           12:17 PM, 07th Nov                   Sohaib                   Hi Hassan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:19 PM, 07th Nov                     hassan madeda                    Hi Sohaib           12:19 PM, 07th Nov                     hassan madeda                    I purchased a few items like an hour ago ,at first it showed me it's paid then after an hour it's saying saying the order wasn't processed successfully,I actually don't understand           12:21 PM, 07th Nov                     hassan madeda                    I can send you a screenshot           12:21 PM, 07th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:22 PM, 07th Nov                     hassan madeda                             12:23 PM, 07th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4694163647) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4694167006).               12:24 PM, 07th Nov                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:24 PM, 07th Nov                   Sohaib                   Is there anything else I can help you with?           12:26 PM, 07th Nov                     hassan madeda                    Is the order still active?           12:27 PM, 07th Nov                   Sohaib                   Yes a new order was placed successfully which is: (4694167006).           12:29 PM, 07th Nov                     hassan madeda                    Alhamdulillah           12:29 PM, 07th Nov                     hassan madeda                    How about my account I can't login with my details           12:29 PM, 07th Nov                     hassan madeda                    Is there a way you can help me with           12:30 PM, 07th Nov                   Sohaib                   Please login to your account using email ID [email-masked] please make sure to enter the email with a small letter           12:31 PM, 07th Nov                     hassan madeda                    I've done it before but it says wrong username and password           12:32 PM, 07th Nov                     hassan madeda                    I've even tried to change my password but still it's not logging           12:33 PM, 07th Nov                   Sohaib                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           12:33 PM, 07th Nov                     hassan madeda                    Thanks so much brother Sohaib have a nice day inshaaAllah           12:34 PM, 07th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 07th Nov                     hassan madeda                    Shukran jazeelah           12:34 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5221675