Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 06:23:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION anu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4693819754 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 06/11/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:14 AM, 07th Nov                     anu                    Hi           10:15 AM, 07th Nov                   Sohaib                   Hi Anu,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:15 AM, 07th Nov                     anu                    4693819754           10:15 AM, 07th Nov                     anu                    Estimated delivery date is yesterday           10:16 AM, 07th Nov                     anu                    No update yet           10:16 AM, 07th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:16 AM, 07th Nov                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:19 AM, 07th Nov                   Sohaib                   Is there anything else I can help you with?           10:20 AM, 07th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:22 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5221012