Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 06:14:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97450768568            10:05 AM, 07th Nov                     hello                    ?           10:06 AM, 07th Nov                   Sohaib                   Hi Ranita ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:06 AM, 07th Nov                     hello                    Hello Sohaib...I would like to know about my refund....I bought product of 30 QR and after returning it got refund credit of 24 Qr something           10:07 AM, 07th Nov                     hello                    May,I know....why this happened?           10:07 AM, 07th Nov                     hello                    Why not same amout got refunded           10:08 AM, 07th Nov                     hello                    That too the item was in sale already           10:08 AM, 07th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:08 AM, 07th Nov                   Sohaib                   We sincerely apologize for any inconvenience caused to you.           10:10 AM, 07th Nov                   Sohaib                   We have checked and we would like to inform you that you have used a promotional voucher while placing your order and all the vouchers are non-refundable. Hence, we have processed the refund for the same amount which you paid for it.           10:10 AM, 07th Nov                   Sohaib                   Is there anything else I can help you with?           10:11 AM, 07th Nov                   Sohaib                   كان من دواعي سروري أن نكون في خدمتكم. لاتتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.شكراً على تواصلكم معنا.           10:13 AM, 07th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:13 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5220978