Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 08:13:08 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION Er Mazhar Bin Akbar                    Hi           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                    Hello Er Mazhar Bin Akbar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:05 PM, 06th Nov                     Er Mazhar Bin Akbar                    1           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:05 PM, 06th Nov                     Er Mazhar Bin Akbar                    9593003524           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:05 PM, 06th Nov                     Er Mazhar Bin Akbar                    2           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:05 PM, 06th Nov                     Er Mazhar Bin Akbar                    1           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:05 PM, 06th Nov                     Er Mazhar Bin Akbar                    [email-masked]           12:05 PM, 06th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:05 PM, 06th Nov                   Sohaib                   Hi Er Mazhar ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:06 PM, 06th Nov                     Er Mazhar Bin Akbar                    Hi team CP!  This is my order number 9593003524 still waiting for pick up?? Please check it's too late           12:06 PM, 06th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:06 PM, 06th Nov                     Er Mazhar Bin Akbar                    This is gift for someone           12:06 PM, 06th Nov                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However Please be assured as we have already escalated this issue to our concerned team and they are closely working on this to fix it for you. And we have informed them to arrange your order to be ready as well priority basis           12:09 PM, 06th Nov                   Sohaib                   We really appreciate your understanding and cooperation with us           12:09 PM, 06th Nov                     Er Mazhar Bin Akbar                    What is the expectation  pick up date?           12:09 PM, 06th Nov                   Sohaib                   We will inform you as soon as we  receive an update from them very soon as we are checking the same in the meantime           12:10 PM, 06th Nov                     Er Mazhar Bin Akbar                    Try to solve issues ASAP please it's long time!  Thanks           12:11 PM, 06th Nov                   Sohaib                   Rest assured with that           12:11 PM, 06th Nov                   Sohaib                   Is there anything else I can help you with?           12:12 PM, 06th Nov                     Er Mazhar Bin Akbar                    No thanks           12:12 PM, 06th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5216393