Subject: Ticket Assigned - Conversation with Mariam Oun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 08:05:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariam Oun Mariam Oun                    Hi I ordered from online website L’Oréal tatto medium brown and after I open it I found it deep brown           11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:45 AM, 06th Nov                     Mariam Oun                    Please I want to replace           11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:45 AM, 06th Nov                     Mariam Oun                    1           11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    Hello Mariam Oun , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:45 AM, 06th Nov                     Mariam Oun                    2           11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:45 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:45 AM, 06th Nov                     Mariam Oun                    2           11:46 AM, 06th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:46 AM, 06th Nov                     Mariam Oun                    1           11:46 AM, 06th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:46 AM, 06th Nov                     Mariam Oun                    [email-masked]           11:47 AM, 06th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:47 AM, 06th Nov                   Sohaib                   Hi Mariam  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:47 AM, 06th Nov                     Mariam Oun                    Hi sohaib           11:48 AM, 06th Nov                     Mariam Oun                    I ordered from online website L’Oréal tatto medium brown and after I open it I found it deep brown           11:48 AM, 06th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:50 AM, 06th Nov                     Mariam Oun                    Waiting           11:51 AM, 06th Nov                   Sohaib                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           11:52 AM, 06th Nov                   Sohaib                   We request you to please specify your order number and for which item you have received the wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           11:52 AM, 06th Nov                     Mariam Oun                             11:54 AM, 06th Nov                     Mariam Oun                             11:54 AM, 06th Nov                     Mariam Oun                    I received deep brown           11:54 AM, 06th Nov                     Mariam Oun                    Although I ordered medium one           11:54 AM, 06th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:55 AM, 06th Nov                   Sohaib                   164882362 - - Maybelline New York Tatto Brow Styling Gel           11:57 AM, 06th Nov                     Mariam Oun                    Can I replace it in any store           11:58 AM, 06th Nov                   Sohaib                   We sincerely apologize for any inconvenience caused to you, we have created a return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you please click on that link and fill in your address and contact details.           11:59 AM, 06th Nov                   Sohaib                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.  Wrong products delivered cannot be exchanged, however, a return and refund can be done.  You can return online purchases through the below three channels:  You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:59 AM, 06th Nov                   Sohaib                   Would you please confirm if you're going with return and refund           12:01 PM, 06th Nov                     Mariam Oun                    Okay           12:01 PM, 06th Nov                     Mariam Oun                    I need to exchange with right shade that I ordered           12:01 PM, 06th Nov                     Mariam Oun                    Can I return it in any store           12:02 PM, 06th Nov                   Sohaib                   Yes, you would be able to do a return and receive your refund immediately then use your cash refund or Credit Note to buy a new product right away.           12:03 PM, 06th Nov                   Sohaib                   Is there anything else I can help you with?           12:03 PM, 06th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5216353