Subject: Ticket Assigned - Conversation with Sharol
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 07:39:52 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharol Sharol                    Agent           11:28 AM, 06th Nov                     Sharol                    Agent           11:28 AM, 06th Nov                     Sharol                    Agent           11:28 AM, 06th Nov                   Sohaib                   Hi Sharol ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:28 AM, 06th Nov                     Sharol                    Hi Sohaib           11:28 AM, 06th Nov                     Sharol                    Could you please book a request for return and refund           11:29 AM, 06th Nov                     Sharol                    I can’t do it online, as although I have received my order it shows it is out for delivery           11:29 AM, 06th Nov                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:29 AM, 06th Nov                     Sharol                             11:30 AM, 06th Nov                     Sharol                    If he can collect it today it would be great           11:30 AM, 06th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:31 AM, 06th Nov                     Sharol                    Ok           11:31 AM, 06th Nov                   Sohaib                   Would you please provide us with the name of the item as in your order that you're looking to return and we will initiate the return from our end as the order status has not been updated yet the reasons of you can't creat the from your side as well           11:33 AM, 06th Nov                     Sharol                    All of them           11:34 AM, 06th Nov                     Sharol                    They are either too big or not as shown on the photo           11:34 AM, 06th Nov                   Sohaib                   5 items with quantity of 6           11:35 AM, 06th Nov                     Sharol                    What?           11:35 AM, 06th Nov                   Sohaib                   Do you want to retun all item on your order           11:35 AM, 06th Nov                     Sharol                    There are total of 6 items, how we there are two quantities of one item. Yes I want to return all the items on my order           11:36 AM, 06th Nov                   Sohaib                   We sincerely apologize for any inconvenience however, we have created a return request for you at this moment please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97150575636). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:37 AM, 06th Nov                     Sharol                    When will they pick it up and when will the refund be processed ?           11:37 AM, 06th Nov                   Sohaib                   when the item reached our warehouse the refund will be process as well           11:37 AM, 06th Nov                   Sohaib                   We'd appreciate your understanding and cooperation with us           11:37 AM, 06th Nov                     Sharol                    Sorry I will not be able to wait that long. I will visit one of your stores and return it. Thankyou           11:37 AM, 06th Nov                   Sohaib                   Yes you can do that and the refund will be processed immediately           11:38 AM, 06th Nov                   Sohaib                   Is there anything else I can help you with?           11:38 AM, 06th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5216241