Subject: New Reply Received - NEED ESCALATION
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 19:11:03 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">Thanks for your consideration.the courier has been picked up and the refund details are also attached.but i have received a voucher of 8 aed,but i couldn't redeem it in the store as they say its only for online purchase. And thats again pathetic.Thought of making the further purchase in store,as its definitely absurd to pay delivery charges again for a small item.can you convert my voucher for in store purchase??<br><br><div>farzeen</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 2 Nov 2022, 2:20 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5081438</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Farseena,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr">We would like to inform you that our courier team is now in transit to arrange a collection as well. They are closely working on your package to get it collected for you as soon as possible. </span></div>
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<span rel="tempredactor">​</span><br>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Please receive the call from our court team as per the tracking information, we can see that your order is scheduled for collection on (01-11-2022)</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor">Feel free to get in touch with us for further assistance.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5081438