Subject: Ticket Assigned - Conversation with ivy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 06:22:18 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ivy ivy                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ivy Bot:  Hi ivy, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi ivy, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97336449881            10:07 AM, 01st Nov                   Sohaib                   Hi Ivy ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:08 AM, 01st Nov                     ivy                    I would like to ask if i choose cash on delivery will i be able to pay by card or benefit pay once delivered?           10:08 AM, 01st Nov                     ivy                    Good morning           10:08 AM, 01st Nov                   Sohaib                   You would be able to do that when the delivery agent has machine for payment as well           10:13 AM, 01st Nov                     ivy                    So its not sure?           10:13 AM, 01st Nov                   Sohaib                   Kindly note that it's depending on the delivery agent and courier team as well but as its mentioned cash on delivery as standard should be paid as cash value           10:18 AM, 01st Nov                   Sohaib                   Is there anything else I can help you with?           10:20 AM, 01st Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5081097