Subject: Note Added - [#5075386] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 15:12:00 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5075386    Subject:  NEED ESCALATION   Requester: moh.mannaa    Note Content:   <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear Youraj, </div>
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Kindly find the below case for your support to sort it out, </div>
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Baby shop invoice </div>
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<div>Thanks</div>
<div dir="auto">Mohamed Kassem </div>
<div dir="auto">Senior store manager </div>
<div dir="auto">Home Centre Al Rai - Kuwait </div>
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<div>From: Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Monday, October 31, 2022, 3:32 PM<br>
<strong>To:</strong> Youraj Kinhikar &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Mohamed Kassem &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Manish Kumar &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> RE: [#5075386] - NEED ESCALATION<br>

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Looping in <a id="OWAAMD30E3265CCA44E45AA5CCFEA7EA79A38" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohamed Kassem</span></a> Please help here to response the below issue.</div>
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+++ <a id="OWAAMC9CC019BB20D45D695E1FC49788B7E2C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAM478118A8E1204E099D868870F6B7983A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Manish Kumar</span></a> Please inform our agent to escalate with concern department, we know CP mentioned in invoice, but pls validate item before escalation.
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Problem Statement: Delivery Follow-Up Store Purchase <br>
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Order Date: 31-10-2022<br>
Order ID: 21122125143320221027<br>
Exp Del Date: 02-11-2022</div>
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name : Mohamed mannaa</div>
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number: 60009202</div>
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store:  Shuwaikh CenterPoint <br>
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Issue Description: Customer looking to expedite the delivery date with 31-10-2022<br>
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<b>Thanks &amp; Regards,</b>
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 <img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzczMDEzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rOumspF3ZsUZO0kmddvYWyH4kHoexlKWVjn2W67xYOc" data-id="2044003730138" alt="Shape

Description automatically generated with medium confidence" style="width: 1.5in; height: 0.6597in; max-width: 100%">
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<b>Shababe Quamar</b>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzczMDEzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IUF7sBZgmjPPyBL4vu5XGeq5_SW4nM0jQKUP4hatKZk" data-id="2044003730139" alt="[email-masked]" style="width: 2.9513in; height: 0.125in; max-width: 100%"><b><span style="color:#ED7D31"></span></b>
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+971 4 517 4278</div>
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Landmark Group HQ, Marina, Dubai, UAE.</div>
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<a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a>
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<b>From:</b> Youraj Kinhikar &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, October 31, 2022 5:27 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Mohammad Shababe Quamar <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5075386] - NEED ESCALATION</div>
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<a id="OWAAM2267731A6E2C4932B2ECA1BAD2951B6D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohammad Shababe Quamar</span></a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 31 October 2022 13:13<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5075386] - NEED ESCALATION</div>
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