Subject: Note Added - [#5075369] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 11:57:01 +0000

Hi ,    ABADUR RAHMAN added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5075369    Subject:  NEED ESCALATION   Requester: Novindsilva    Note Content:   <div dir="ltr">Hello Bhai,<br><div><br></div>
<div>Al Khabaisi Area, Warehouse House No. 1</div>
<div>Near Abu Hail Metro Station, Abu Hail</div>
<div>Dubai UAE</div>
<div>Contact Name: Mr. Junaid</div>
<div>Contact Number: +971555637664</div>
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<div>Thank You</div>
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<div>On Mon, Oct 31, 2022 at 3:55 PM Nitish Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi Rahman,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Please share location details. Will send the customer for repair.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Nitish Pandey <u></u><u></u>
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<b>From:</b> ABADUR RAHMAN &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Monday, October 31, 2022 3:51 PM<br>
<b>To:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Parvez Latif &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5075369] - NEED ESCALATION<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Hello Nitish Bhai, <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Just now i talked with the customer, she said it's not between you n me, it's between me n CP. So Brother please talk with the customer and say yes its 1 Year warranty but for claiming the warranty you need to go Omax warehouse, either
 they will fix the watch or replace the watch.<u></u><u></u>
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<div class="MsoNormal">Thank You<u></u><u></u>
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<div class="MsoNormal">On Mon, Oct 31, 2022 at 3:19 PM Nitish Pandey &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@ABADUR RAHMAN</span></a><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Please reach out to customer and fix the issue on priority. Customer is UAE based.<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">Nitish Pandey<u></u><u></u>
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<b>From:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 31, 2022 3:18 PM<br>
<b>To:</b> Nitish Pandey &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5075369] - NEED ESCALATION<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<div class="MsoNormal">+
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Nitish Pandey</span></a><u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 31, 2022 1:58 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5075369] - NEED ESCALATION<u></u><u></u>
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<div class="MsoNormal"> <u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team<br>
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Problem Statement:  Item damaged and Warranty Issue<br>
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Order Date:  Nov 5, 2021<br>
Order ID: 9511206143<br>
Item ID:  163862916 - - Omax Womens Analog Silver Strap Watch - PMM03T66I<br>
name: Nowin Dsilva<br>
number: +971559160710<br>
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Issue Description:  The customer complained that the item got damaged as It’s seconds needle is broken now the attached provide  and the warranty is still valid he asking how the warranty can be work here <br>
Kindly check and advise<br>
 <br>
Regards,<br>
CS Team Sohaib Ahmed</span><u></u><u></u>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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<b><span style='font-family:"Times New Roman",serif;color:rgb(31,73,125)'>Abadur Rahman</span></b><u></u><u></u>
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<b><span lang="EN-GB" style='font-family:"Times New Roman",serif;color:rgb(31,73,125)'>Key Account Manager | Omax Link Trading Co LLC</span></b><span style="color:rgb(34,34,34)"><u></u><u></u></span>
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<span lang="EN-GB" style='font-family:"Times New Roman",serif;color:gray'>17th Floor, Office 1704-A | Dubai | U.A.E.</span><span style="color:rgb(34,34,34)"><u></u><u></u></span>
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<div class="MsoNormal"><font color="#1f497d"><b>Abadur Rahman</b></font></div>
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<b><span lang="EN-GB" style='font-family:"Times New Roman",serif;color:rgb(31,73,125)'>Key Account Manager | Omax Link Trading Co LLC</span></b><span lang="EN-US" style='font-family:"Times New Roman",serif;color:rgb(31,73,125)'><u></u><u></u></span>
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