Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 06:38:35 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION shanique                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi shanique, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4692693033 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1030220003939     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:35 AM, 31st Oct                     shanique                    The contact number on the shipping details is incorrect.           10:35 AM, 31st Oct                   Sohaib                   Hi Shanique ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:35 AM, 31st Oct                     shanique                    My contact number is 97466309318           10:36 AM, 31st Oct                     shanique                    The contact number on the shipping details is incorrect.           10:36 AM, 31st Oct                   Sohaib                   We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           10:36 AM, 31st Oct                   Sohaib                   However, We would like to inform you that we are going to update your provided phone number to the courier team as your order is already shipped from the warehouse and is in transit.           10:37 AM, 31st Oct                     shanique                    Ok thank you           10:37 AM, 31st Oct                   Sohaib                   Is there anything else I can help you with?           10:37 AM, 31st Oct                     shanique                    That is all           10:37 AM, 31st Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 AM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5075511