Subject: Ticket Assigned - Conversation with Sonu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 06:00:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sonu                    Hello           09:42 AM, 31st Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:42 AM, 31st Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:42 AM, 31st Oct                     Sonu                    1           09:43 AM, 31st Oct                   MAX UAE whatsapp bot                    Hello Sonu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:43 AM, 31st Oct                     Sonu                    3           09:43 AM, 31st Oct                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:43 AM, 31st Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:43 AM, 31st Oct                     Sonu                    2           09:43 AM, 31st Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:43 AM, 31st Oct                     Sonu                    1           09:44 AM, 31st Oct                   MAX UAE whatsapp bot                   Please enter your email address           09:44 AM, 31st Oct                     Sonu                    [email-masked]           09:44 AM, 31st Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:44 AM, 31st Oct                   Sohaib                   Hi Sonu ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:45 AM, 31st Oct                     Sonu                    Hi Shoaib           09:45 AM, 31st Oct                     Sonu                    I need to know why my refund is not yet processed           09:45 AM, 31st Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:45 AM, 31st Oct                     Sonu                    Sure           09:45 AM, 31st Oct                   Sohaib                   Could you please confirm the order number : 9590891994           09:46 AM, 31st Oct                     Sonu                    Yes           09:47 AM, 31st Oct                     Sonu                    ?           09:48 AM, 31st Oct                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           09:49 AM, 31st Oct                   Sohaib                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           09:49 AM, 31st Oct                     Sonu                    One shirt refund is provided           09:50 AM, 31st Oct                     Sonu                    That’s mean product have reached warehouse already           09:50 AM, 31st Oct                   Sohaib                   Yes kindly note that the tracking of the returned item is different as the item was refunded under another tracking ID and our warehouse working to get the refund initiated for the remaining item very soon           09:51 AM, 31st Oct                   Sohaib                   Is there anything else I can help you with?           09:52 AM, 31st Oct                     Sonu                    No           09:53 AM, 31st Oct                     Sonu                    Normally it doesn’t take this long           09:53 AM, 31st Oct                     Sonu                    It should be done           09:53 AM, 31st Oct                     Sonu                    By now           09:53 AM, 31st Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            09:54 AM, 31st Oct                   Sohaib                   We'd appreciate your understanding and cooperation with us           09:55 AM, 31st Oct                     Sonu                    But by when           09:55 AM, 31st Oct                   Sohaib                   When the quality check has been done successfully refund will be initiated immediately Kindly expected that within 24 hours maximum           09:56 AM, 31st Oct                   Sohaib                   Is there anything else I can help you with?           09:58 AM, 31st Oct                     Sonu                    No thank you           09:59 AM, 31st Oct                     Sonu                    Please expedite           09:59 AM, 31st Oct                   Sohaib                   Rest assured with that           09:59 AM, 31st Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5075354