Subject: New Reply Received - Wrong item received
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 31 Oct 2022 05:22:30 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Wrong item received   Ticket comment <div>Problem was not solved</div>
<div>I asked for a return and refund for the extra blazer but nothing happened <br><br><div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Counselor Karim Teleb</span></div>
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<div>On 31 Oct 2022, at 7:19 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5063726</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dear Customer </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you However we would like to inform you that product: 164763494 - - Checked 3/4 Sleeves, Jacquard Blazer, with Lapel Collar and Pockets which includes only Blazer no pants provided and you placed your order with 2 quantities of this item as well </div>
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<div dir="ltr">Now you can return the item and receive your refund also if you're looking for the pants you can place a new order as well item Checked Mid-Rise Pants with Drawstring Closure and Pockets <a href="http://surl.li/dmwhn" rel="noreferrer">http://surl.li/dmwhn</a><br>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5063726