Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 07:41:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ahmed Bot:  Hi ahmed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7391600105 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=290354217028     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097333126135            11:25 AM, 29th Oct                     ahmed                    Any live agent please?!           11:26 AM, 29th Oct                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:26 AM, 29th Oct                     ahmed                    Hello           11:27 AM, 29th Oct                     ahmed                    So I ordered like almost a week ago, and was supposed to be delivered the next day but I received nothing and had to leave Bahrain so I want to cancel the order           11:28 AM, 29th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:29 AM, 29th Oct                     ahmed                    And got a refund because I paid by credit card           11:29 AM, 29th Oct                     ahmed                    Sure           11:29 AM, 29th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +97333126135           11:33 AM, 29th Oct                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you not accept the delivery of your order.  Also  we are going to inform them to sent the item back to our warehouse   Once the order will return back to the warehouse we will process the refund for the same as soon as possible.           11:34 AM, 29th Oct                     ahmed                    Hello?           11:36 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           11:36 AM, 29th Oct                     ahmed                    You didn’t get back to me           11:37 AM, 29th Oct                     ahmed                    Did we cancel it and proceed a refund?           11:38 AM, 29th Oct                   Sohaib                   Once the order will return back to the warehouse we will process the refund for the same as soon as possible.           11:39 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           11:40 AM, 29th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 AM, 29th Oct                     ahmed                    ?           11:41 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5066320