Subject: Ticket Assigned - Conversation with RT
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 06:15:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RT RT                    Hi           09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Hello RT , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:47 AM, 29th Oct                     RT                    1           09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           09:47 AM, 29th Oct                     RT                    9592055133           09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP102722000230    You can also easily track your order from My Account > Order History.             09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:47 AM, 29th Oct                     RT                    2           09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:47 AM, 29th Oct                     RT                    1           09:47 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           09:47 AM, 29th Oct                     RT                    [email-masked]           09:48 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           09:48 AM, 29th Oct                   Sohaib                   Hi,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:49 AM, 29th Oct                     RT                    Sohaib           09:49 AM, 29th Oct                     RT                    I have not requested for any reschedule of my order why it's showing that           09:50 AM, 29th Oct                     RT                    Can you please give me delivery partner number           09:50 AM, 29th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:50 AM, 29th Oct                   Sohaib                   We are really sorry for that as we don't have the delivery agent's contact number   Could you please confirm if the following contact number is correct: +971554707413           09:52 AM, 29th Oct                     RT                    What's wrong with Baby shop..           09:52 AM, 29th Oct                     RT                    I have been asked more than 7 times to update this number           09:52 AM, 29th Oct                     RT                    You don't have record for my old chat?           09:53 AM, 29th Oct                     RT                             09:53 AM, 29th Oct                     RT                    This is my correct number are you able to see           09:53 AM, 29th Oct                   Sohaib                   Please allow me a moment to check this for you.           09:53 AM, 29th Oct                     RT                    Why everytime you guys are asking old wrong number only to confirm..is it so hard to update the mobile number ??           09:54 AM, 29th Oct                   Sohaib                   Kindly note that the correct contact number has already been shared with the courier team but the number will not appear in your order history due to security reasons However we have now asked the couier team to arrange delivery as well accordingly           09:57 AM, 29th Oct                     RT                    It's been more than 2 days no one has contacted           09:59 AM, 29th Oct                     RT                    When they will deliver           09:59 AM, 29th Oct                     RT                    ?           09:59 AM, 29th Oct                     RT                    If number has updated how come every time I contact support team you guys asking the wrong number to confirm           10:00 AM, 29th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you However the corrected contact number has been shared as well with the courier team 0524707413           10:02 AM, 29th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           10:02 AM, 29th Oct                     RT                    Very soon is really confusing word.. can you give a time till today please           10:03 AM, 29th Oct                     RT                    Cause this we are hearing from you from last two days if you can see the history of the chat Sir ..           10:04 AM, 29th Oct                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire to that However we won't be able to assure you of the exact time of delivery we will get back to you as soon as getting further updates from them as we have escalated for the same at this moment           10:07 AM, 29th Oct                     RT                    Thank you           10:08 AM, 29th Oct                   Sohaib                   We'd appreciate your understanding and cooperation with us           10:08 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           10:08 AM, 29th Oct                     RT                    Please cancel this order           10:08 AM, 29th Oct                     RT                    And return the money           10:08 AM, 29th Oct                     RT                    If you can help in that please           10:09 AM, 29th Oct                     RT                    As you cannot confirm the delivery time           10:09 AM, 29th Oct                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you not accept the delivery of your order.  Also, we are going now to inform the delivery team to send the item back to our warehouse   Once the order will return back to the warehouse we will process the refund for the same as soon as possible.           10:11 AM, 29th Oct                     RT                    If you can check with delivery partner and make sure that they can deliver it today..happy to accept it Sohaib Sir..           10:13 AM, 29th Oct                     RT                    Please consider its for baby product and can't keep holding it           10:13 AM, 29th Oct                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           10:13 AM, 29th Oct                   Sohaib                   We really appreciate your understanding and cooperation with us           10:14 AM, 29th Oct                     RT                    Thank you           10:14 AM, 29th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 AM, 29th Oct                     RT                    Same to you sir           10:14 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5066040