Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 05:49:43 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear team, </div>
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<div>Please note i have done a transaction of BD 6.860 on 17th October 2022 (BENEFIT PAY) which due to some error did not go through in your site , but the amount has got deducted from my account.</div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzYxMzkxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LrmE6sVQHn02upj-8xUylr95XCy018OQEk3neFJZRl4" data-id="2044003613917"><br><br>I later received a mail from Centrepoint that I should contact my bank since the order could not be processed.</div>
<div>But my bank confirmed that the amount has been credited to Al Rashid Group </div>
<div>Please arrange for a refund or a credit note ASAP.</div>
<div>For further information you can call me on 39226206</div>
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<div>Regards,</div>
<div>Praveena</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29-Oct-2022, at 6:21 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5061350</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Praveena</div>
<div dir="ltr"><br></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, ">Thank you for shopping with us.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, " dir="ltr">We'd like to confirm that the order has not been placed successfully as the payment from your BENEFIT card used has been unsuccessful.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, ">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, ">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, " dir="ltr">Do place a new order again with us using another card or another payment mode so we will be able to confirm &amp; deliver it to you.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, ">Feel free to get in touch with us for further assistance.</div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style="color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "><div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5061350