Subject: Ticket Assigned - Conversation with mustajab
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 03:47:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustajab mustajab                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mustajab Bot:  Hi mustajab, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7391992694 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97366998815            07:26 AM, 29th Oct                   Sohaib                   Hi Mustajab, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:26 AM, 29th Oct                   Sohaib                   Your order ID 7391992694 is now ready for collection.  Kindly make sure to have your personal ID or Passport, during the pickup.           07:29 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           07:29 AM, 29th Oct                     mustajab                    Yes           07:30 AM, 29th Oct                     mustajab                    I have Given My Mobile Number on Max and I Also Receiving Masgs of Order Placed by Me but yet didnt Get the Masg of Regarding my order Ready           07:31 AM, 29th Oct                   Sohaib                   Your order ID 7391992694 is now ready for collection. Kindly make sure to have your personal ID or Passport, during the pickup.           07:31 AM, 29th Oct                     mustajab                    But Why I did'nt Get Any Masg           07:32 AM, 29th Oct                     mustajab                    Your Distributors are Saying That I Must have to Show them A Masg from Max that My Order is READY           07:33 AM, 29th Oct                   Sohaib                   You can take screenshots from this conversation as proof of collection if you need           07:35 AM, 29th Oct                     mustajab                    ??           07:35 AM, 29th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you            07:35 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           07:37 AM, 29th Oct                     mustajab                    ???           07:38 AM, 29th Oct                   Sohaib                   You can take screenshots from this conversation as proof of collection if you need as the SMS still not send by the system due to some technical issue           07:39 AM, 29th Oct                     mustajab                    But Other masgs are Comming From MAX on them there is No Technical Issue then How On this??           07:40 AM, 29th Oct                   Sohaib                   So please allow us some time as we are going to escalate it to our technical team to send the SMS confirmation for you we will get back to you via email very soon           07:43 AM, 29th Oct                   Sohaib                   But also you can collect your order by personal ID and order number only           07:44 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           07:44 AM, 29th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5065801