Subject: Ticket Assigned - Conversation with samdenla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 02:10:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samdenla samdenla                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  samdenla Bot:  Hi samdenla, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  7047160933            05:59 AM, 29th Oct                   Sohaib                   Hi Samdenla, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:00 AM, 29th Oct                     samdenla                    Hi i received my order today but i ordered wrong size can i get exchange not return...           06:01 AM, 29th Oct                   Sohaib                   4692152312           06:01 AM, 29th Oct                     samdenla                    What is this?           06:01 AM, 29th Oct                     samdenla                    ???           06:02 AM, 29th Oct                   Sohaib                   We are really sorry dor tha as we don't have an exchange option in the meantime but You can return your Splash, Babyshop, Shoe Mart, or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           06:02 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           06:03 AM, 29th Oct                     samdenla                    Ok. But for return how much will you take?           06:03 AM, 29th Oct                     samdenla                    N i paid by cash how will i get refund           06:04 AM, 29th Oct                     samdenla                    ????           06:05 AM, 29th Oct                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you at the following contact number when arranging the collection with you: (+971567047477). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           06:05 AM, 29th Oct                   Sohaib                   +97466445073           06:05 AM, 29th Oct                     samdenla                    Yes ok           06:06 AM, 29th Oct                   Sohaib                   When the item reached our warehouse the refund will be back to you my credit wallet immediately           06:06 AM, 29th Oct                   Sohaib                   Is there anything else I can help you with?           06:06 AM, 29th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:09 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5065732