Subject: Ticket Assigned - Conversation with aditya phatak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 06:41:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aditya phatak aditya phatak                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aditya phatak Bot:  Hi aditya phatak, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  100260641400003 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  21006113548720221025 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi aditya phatak, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581298286            10:29 AM, 28th Oct                   Sohaib                   Hi Aditya ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:29 AM, 28th Oct                     aditya phatak                    hello Sohaib           10:30 AM, 28th Oct                     aditya phatak                    I booked a high chair for delivery at Centerpoint, Burjuman on 25th Oct           10:30 AM, 28th Oct                     aditya phatak                    it will be delivered to me today           10:30 AM, 28th Oct                     aditya phatak                    however I understood that there is a 20% discount on emirates platinum card           10:30 AM, 28th Oct                     aditya phatak                    at the time of billing we did not use this so I wanted to check how can we utilize this offer           10:31 AM, 28th Oct                     aditya phatak                    since the item is not yet delivered           10:31 AM, 28th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would advise you to visit or contact the same store that you've purchased from it and they will assist you optimally  We'd appreciate your understanding and cooperation with us           10:33 AM, 28th Oct                     aditya phatak                    sure           10:33 AM, 28th Oct                     aditya phatak                    can you tell me the store contact number please?           10:33 AM, 28th Oct                   Sohaib                   Please allow me a moment to check this for you.           10:34 AM, 28th Oct                     aditya phatak                    ok           10:35 AM, 28th Oct                   Sohaib                   You can get in touch via number and they will assist you optimally +971800-6927           10:36 AM, 28th Oct                     aditya phatak                    is it a toll free number?           10:36 AM, 28th Oct                   Sohaib                   Yes you can get in touch via same number as well           10:39 AM, 28th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 28th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5062584